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I asked them to be flexible since I had waited forever for them to actually respond to me (never were my emails ever directly responded to). Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Then I get a letter in the mail saying they were going to put me into collections if I didn't pay. Another email comes, so at this point I am a little ticked, so I send another message stating I have asked them twice to cancel my account and to please stop harassing me. a few weeks go by and I get another billing email, so I sent them another message.
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I sent them an email explaining that I was trying a different software and to please cancel my account. I then received a billing email from AnyDesk with the line to contact their billing department at if I had any questions. I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that.
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So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). First, there is no autopay (or at least none that was set up). That is where AnyDesk's true colors came out. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. I used a paid version of the software for a year. Read moreīiggest "con" has been in dealing with the company. Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though.īiggest "con" has been in dealing.